Skip to content
SAVE UP TO 50% IN OUR WINTER SALE - GREAT SAVINGS ONLINE AND MORE INSTORE SAVE UP TO 50%
SAVE UP TO 50% IN OUR WINTER SALE - GREAT SAVINGS ONLINE AND MORE INSTORE SAVE UP TO 50%

FAQ’s

How can I check the status of my bed? 

We try to keep you updated as much as possible, however, if you feel you need more information on the progress of your order please contact us at 01415521188 or email us sales@yourhomecentre.co.uk 

Can I choose when to have my bed delivered?

Delivery slots are planned for Monday to Friday 9am-5pm and we aim to arrange a slot with you that suits you. However, in special circumstances we may be able to deliver to you in the evening or on a Saturday. 

Will you remove my old bed?

We do provide an uplift service and can take your old bed and mattress away at a cost of £35. If this is something you are interested in, please let us know before we deliver your items. 

What forms of payment do you accept in store?

In store we accept all major credit cards including, Visa, Mastercard and Maestro. You can also pay by cash in store. 

What forms of payment do you accept online?

We accept all major credit cards including, Visa, Mastercard and Maestro. You can also apply for finance through our partner, Snap Finance.

Do you offer finance options?

We offer finance through our partner Snap Finance, simply apply online and find out within a couple of days whether or not you've been accepted. Finance options are also offered through Klarna and Layby. 

What if my order is delayed?

The delivery times stated on our websites are estimates and not definite. Whilst we try to be as quick as possible with our deliveries, occasionally delivery may take longer and if this is the case you will be notified as soon as possible. We try and aim for a 2-3 week leeway with delayed deliveries. However if after this time your item still hasn't arrived please do not hesitate to get in contact with one of our team members who will be happy to help. 

Please be advised that due to Coronavirus we are operating on an extended lead time of 4-5 weeks. We thank you for your patience as we aim to reduce our lead times as soon as possible.

My order has been delivered but there is an issue, who do I contact?

If there is an issue with an order that has been delivered please contact our after sales team on 01415521188  who will be happy to help you with any complaints you might have. Complaints must be raised within 24 hours of delivery.

If you have any other questions then don't hesitate to get in contact with our team on 01415521188